Summary of Qualifications
Leadership experience in multi-national and multi-cultural environments and teams. Experienced managing fixed telecom systems and wireless telecom systems equipment installation and integration, new product introduction, training, readiness, and process improvement. Expert with Microsoft Office suite including VBA, very comfortable with Visio, and MS Project. Experience with installing and configuring UNIX, Linux and Networking (LAN/WAN) systems. Bilingual in English and Conversational Turkish. Education: Master’s of Business Administration from Keller Graduate School of Management, focusing on leadership including change management and quality.
· Master’s of Business Administration December 2007 Keller Graduate School of Management University, Richardson, TX GPA 3.8/4.0
· Bachelor’s of Science, Technical Management December 2006 DeVry University, Plano, TX GPA 3.7/4.0
· Associates in Applied Sciences, Electronic Systems Technology February 1997 Community College of the Air Force
· I-Tech Consulting – Various sites 2005 – 2006
o Commission and integrate Home Location Registers (HLR) and Distributed Mobile Switching Centers (DMSC) into customer networks around the U.S.
o Re-home Base Station Controllers (BSC) to newly deployed DMSCs
o Trained Nortel and contract personnel in the art of integrating HLRs and DMSCs
· NorthStar – Various Sites 2004 – 2005
o Installed BSCs, HLR’s and DMSCs
· GloTel - Euless, TX 2004 – 2004
o Monitored configuration of new HLR and tested final configuration
· Nortel Networks – Richardson, TX 1996 – 2004
o Managed team readiness and field operations for HLR and DMSC systems integration
o Worked closely with the various engineering and support teams to ensure newly developed systems were ready for large scale deployment
o Managed global deployment teams for AIN installation and commissioning
· USAF – World Wide (Top Secret Clearance) 1977 – 1997
o Managed telecom maintenance, training and operations throughout U.S. and Europe
· Managed global installation and commissioning for Advance Intelligent Networks (AIN) – Met or exceeded all schedule and budget requirements
· Managed North American deployment for new and unique telecom products – Using consolidated deployment strategy, eliminating requirement for specialized teams
· Managed U.S. integration, new product introduction, team readiness, and deployment for wireless network integration – Reduced deployment costs by more than 25%
· Designed and created management and analysis tools in MS Excel using Visual Basic for Applications (VBA) – Lead to discovery and elimination of costly process gaps
· Developed and scripted routines in telecom systems to automate maintenance and reporting - Doubling system efficiency
· Lead team that created billing system using off-the-shelf components and software for Lowry Air Force Base – Reducing base wide long distance costs by 30%
· Created, modified and implemented training plans throughout the U.S. Air Force for new and specialized telephone equipment– Reducing training time by 35% on average
· Trained deployment teams to integrate and upgrade the newly developed HLRs and R4- DMSCs with IT based off board signaling and routing systems – Reducing deployment cycle by 20%
Problem Solving and Negotiation
· Identified and assisted in correcting Network Engineering template and deployment errors for HLRs and DMSCs – Increasing schedule efficiency and team effectiveness
· Worked with customers and their vendors to resolve conflicting data issues quickly – Eliminating costly rescheduling and service interruptions
· Negotiated customer and vendor conflicts to everyone’s benefit
· Writing Business Documents: Authored policy documents, installation and commissioning manuals, standard operating policies, and emergency procedures -
· Effective Communications: Authored procedures and checklists for wireless network integration teams – Reducing equipment downtime by 50%
· Requirements Gathering: Worked closely with customers to ensure work to be performed met customer requirements – Reducing time required on site, saving thousands of dollars per project
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